Privacy policy

Privacy Policy

UNTRDBL

This Privacy Policy describes how UNTRDBL (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

Collecting Personal Information

When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal information we collect may include:

  • Name

  • Billing and shipping address

  • Payment information (processed securely by third-party providers)

  • Email address

  • Phone number (if provided)

  • IP address

  • Browser and device information

  • Order history and customer support communications

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate with you regarding your order or account

  • Provide customer support

  • Improve and optimize our website and services

  • Detect potential fraud or security risks

  • Comply with legal obligations

Legal Basis for Processing (EU/EEA)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Performance of a contract (to fulfill your order)

  • Compliance with legal obligations

  • Legitimate interests (such as improving our services and preventing fraud)

  • Your consent, where required

Sharing Personal Information

We share your personal information with third parties only when necessary to operate our business, including:

  • Shopify, which hosts our online store

  • Payment processors

  • Shipping and logistics providers

  • Analytics and marketing service providers

These third parties are only permitted to use your information as necessary to provide their services to us.

Behavioural Advertising & Analytics

We may use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising through:

  • Your browser settings

  • Platform-specific ad preferences (such as Google or Meta)

Cookies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and support core website functionality.

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect site functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using our contact form:
👉 https://untrdbl.com/pages/contact

International Transfers

Your personal information may be transferred outside of your country or region, including to countries that may not provide the same level of data protection. When this occurs, we rely on appropriate safeguards as required by applicable law.

Children’s Data

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on this page with a revised effective date.

Contact

If you have questions, concerns, or wish to exercise your privacy rights, please contact us using our contact form:
👉 https://untrdbl.com/pages/contact